FREQUENTLY ASKED QUESTIONS
How do I pay?
We accept payments via:
- Bank Transfer (BDO/BPI), GCASH & PAYPAL
We have a 1-day reservation period. Unpaid orders will automatically be cancelled.
PAYPAL
step 1: log into your paypal account
step 2: add 7% to your total
step 3: send to shop.solastaph@gmail.com
Where do I send my Proof of Payment?
You can send your proof of payment on the email provided on the confirmation email.
hello.shopsolasta@gmail.com (Please don't forget to include the order number)
How will I know if my order is being processed?
If order is on-hand, you will receive a tracking link 1-3 business days after sending the proof of payment
If order is for pre-order, our team will confirm your payment via email and send the EDS (estimated date of shipping)
*Since we do pop-ups every weekend, there's a slight chance some items may go out of stock. If this happens, we will notify you right away!
How much is the shipping fee?
Metro Manila - P90 (standard), P300-P350 (same-day)
Provincial - P150 (standard)